Social impact improves customer attraction and retention
72% of B2B buyers say they are more likely to buy from firms that do well on socio-political issues they consider important.1
73% of business purchasers say they will pay more for products or services from companies that are succeeding on socio-political issues the buyers consider important.1
55% of B2B customers say purpose has led them to buy from such a company when asked if a company’s support of social or political causes has affected purchase decision-making already.1
27% of consumers are loyal to brands for ethical reasons.6
Social impact increases employee engagement and retention
71% of employees say societal impact is a strong expectation or deal breaker when considering a job.3
86% of employees prefer to support or work for companies that care about the same issues they do.4
93% of employees believe companies must lead with purpose.5
90% of employees who work at companies with a strong sense of purpose say they’re more inspired, motivated, and loyal.5
Companies see a 52% lower turnover among newer* employees who participate in their corporate purpose programs (* < 2.5 years)9
53% of Gen Zers say it’s very important for their work to have meaning.9
80% of Gen Zers and 59% of millennials saying that better alignment with their values and interests is a priority for their place of employment.9
Social impact and employee engagement creates a financial advantage
Companies with high employee engagement are 23% more profitable than ones with low engagement.7
89% of executives say companies that lead with purpose have a competitive advantage in today’s marketplace.8
70% of global investors remained committed to sustainability goals despite political or economic headwinds.2
Social impact increases brand trust and reputation
49% of CxOs expect sustainability efforts have or will have a positive impact on brand recognition and reputation.10
Sources
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- 2022 AMA Future of Marketing “The New B2B”
- 2025/2026 US Sustainable Investing Trends Report
- 2023 Edelman Trust Barometer, Special Report: Trust at Work
- 2021 Price Waterhouse Consumer Intelligence Series survey on ESG
- 2020, Porter Novelli – Employee Perspectives on Responsible Leadership During Crisis
- 2025 Customer Loyalty Index, Global Edition
- 2020 Gallup Q12 Employee Engagement Meta-Analysis
- 2020 Porter Novelli Executive Purpose Study
- 2022 Benevity Global Talent Retention Study
- 2022 Deloitte CxOSustainability Report