Company Overview:

Pledge 1% is a global movement to change the status quo and create a new normal where giving back is baked into the DNA of every company from the very beginning. Pledge 1% empowers companies to donate 1% of their profit, equity, product, and/or employee time to causes of their choosing.

Pledge 1% is at the forefront of all things social impact + tech. Over 8,500 companies in more than 100 countries have taken the pledge to date and in 2017, Pledge 1% was named Fast Company’s #1 Most Innovative Nonprofit in the world. Pledge 1% companies have already ignited over a half a billion dollars in new philanthropy, and we’re just getting started!

By joining the Pledge 1% team, you’ll get the opportunity to liaise with our core partners (e.g. Salesforce, Atlassian, 500 Startups, Techstars, TechCrunch) and our ever-growing list of member companies—all while working in a dynamic startup environment offering tons of independence and ownership.

Role Overview:

We’re looking for a highly-efficient, detail oriented, and self-driven Executive Assistant & Member Success Coordinator. This is a super exciting opportunity because you’ll be an early addition to our core team. That means you’ll have the chance to shine right off-the-bat and to play an integral role in helping the organization run smoothly as we rapidly grow/scale.

Core Responsibilities:

• Executive Support- Create substantial leverage for the Chief Executive. Ensure that the Chief Executive is as efficient and effective as possible by anticipating her needs and maximizing her time.
  
  
  
  • Calendar management– As gatekeeper, manage complex calendars and schedule internal and external meetings with Chief Executive while being able to anticipate conflicts and solve scheduling issues with ease across global time zones.
  
  
  • Meeting preparation– Manage all logistics for meetings involving Chief Executive. Ensure all meetings have defined agendas & objectives and send relevant materials in advance. Provide research (participants background/insights) prior to meetings.
  
  
  • Meeting follow-up– Develop a system for managing meetings and follow-ups in order to streamline communication. As appropriate, accompany meetings, take notes, organize action items/owners/timing and communicate clear follow-up activities.
  
  
  • Time management– Conserve Chief Executive’s time by reading & routing email, drafting communication, collecting & analyzing information, initiating meetings and greeting guests.
  
  
  • Communications– Draft communications for the Chief Executive, including, but not limited to, company updates, presentations, emails with key stakeholders, donor prospects, and more.
  
  
  • Expense report management– Handle all expense reports for Chief Executive.
  
  
  • Travel & conference management– Support Chief Executive with coordination of international and local travel and logistics around conference and speaking engagements.
  
  
  
  

• Operations “Team Athlete”– Play an integral role in scaling the business, bringing efficiencies in work by implementing and improving processes for project & data management and researching growth opportunities. Represent Pledge 1% by promoting member success, supporting social media efforts, maintaining a professional (and fun!) office environment, and being a welcoming face at industry events. Contribute to team with a positive, roll-up-your-sleeves attitude.
  
  
  
  • Data– Manage incoming data sets including growth channel partners (Techstars, 500 Startups) in Salesforce and Hubspot environments. Practice exceptional data hygiene (validate & clean data). Maintain a pulse on the company’s key data points.
  
  
  • General Operations & Office Management– Provide back-office support to all P1% staff.
    
    
    
    • Be the guru for GSuite, Salesforce, Hubspot, Crunchbase integration, website, & office equipment. Maintain and build clear, organized virtual filing systems.
    
    
    • Manage orders for office supplies, marketing collateral, and meeting snacks.
    
    
    • Maintain an organized, clean and well-supplied office to ensure team success.
    
    
    
    
  
  
  • Customer Support & Member Success– Manage member help email inbox; support member success activities i.e. basic onboarding, webinars, online community, content creation (assist in creating copy, signs, 1-pagers, etc), and other member engagement initiatives.
  
  
  • Social Media Communications– Coordinate the Marketing/Social Media rhythm of the business in close partnership with the Chief Executive and Marketing Consultant including agenda management, notes, drafting and posting to social media.
  
  
  • Events– Attend P1% and industry events and represent P1% with professionalism, warmth, and excitement. Research event venues, coordinate logistics, booth set-up, etc.
  
  
  • Executive Special Projects and Research– Ad hoc research i.e. track top startup accelerators, latest conferences, IPO watch lists/member news, potential donors, and more!
  
  
  
  

Who you are:

• Self-Motivated Multi-tasker– Organize, prioritize and coordinate multiple work activities with the ability to meet deadlines. Can easily multi-task and self-manage. Very reliable and responsive.


• High EQ– Great judgment; people person, able to build strategic relationships with stakeholders.


• Team Player– Super positive, flexible, resourceful and have a “no problem-I’m on it” attitude.


• VERY strong communicator– Written, oral, and visual communication skills. Comfortable and experienced interacting with C-level.


• Exceptional Attention to Detail– Extremely organized & have crazy attention to detail.


• Tech & Operational Excellency– Tech savvy, enjoy leveraging technology, keep tabs on the latest tools/apps/trends. Operationally minded and enjoy making things more efficient.


• Passionate about social change and the Pledge1% mission and vision.


• Physical ability to move boxes weighing 20-30 lbs each 10-15% of work time. Occasional travel.

Experience:

• 3+ years of experience, salary commensurate with experience level. Bachelor’s and/or Master’s degree or equivalent experience.


• Prior experience as an Executive Assistant at a high-growth, fast-paced tech company / startup


• Experience in project management, data, event management roles that involve attention to detail.


• You are also a guru at G-suite/MS office. Prior experience with Salesforce is a bonus.

Specifics:

• Target start date: May 2019.


• 12 days vacation (and more in your 2nd year!).


• Office space in the Presidio (a national park) shared with other awesome nonprofits.


• Pledge 1% is an equal opportunity employer.

We’d love to hear from you. Send a resume, short cover letter, and relevant portfolio materials, to jobs@pledge1percent.org with the subject line “Executive Assistant & Member Success Coordinator.” Don’t just tell us what you’ve done in the past—tell us why you’re excited to be part of the Pledge 1% team and why you’re the best person to help us succeed.

Pledge 1%, a project of Tides Center, celebrates diversity and is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know in your application.

What is your name and title? 

Nancy Cooper, Chief Executive Officer at Servio Consulting

Briefly describe your role at your company? 

I am responsible for the strategic planning and direction of the organization.  I work closely with my executive team to ensure we are hitting or exceeding plan, if not, make and execute any necessary adjustments.

How long have you been in your current position? 

2 ½ years

What advice do you have for women who are just starting their career?

My advice is to follow your dream and never give up.  Stay focused, organize, and be proactive in everything you do and over communicate. Lead by example!

Is there a cause that is particularly close to you? If so, why this cause and how did you get involved?

I love all aspects of business and I love learning about different businesses, therefore, I joined the Board of Directors for the Chicago Southland Chamber of Commerce in 2011 and just finished a two-year term as the Chairman.

Do you serve as a mentor?  If so, what does mentorship mean to you?

I love to mentor people. I feel I mentor people in all aspects of my life, from employees, my children, and organizations within the Chamber of Commerce.  Mentorship to me is taking someone with skills, passion or a dream and helping them grow to accomplish their vision and help them move up in the business world – lead by example.

What’s the one piece of advice you would give to yourself 5 years ago?

Don’t be afraid and don’t ever let anyone tell you that you can’t do something.  Keep learning and pushing forward.

Are you reading anything interesting at the moment? Please share your most recent favorite read!

Great Game of Business by Jack Stack – It is a great book that talks about increasing revenue and employee moral by being very transparent with your employees about all aspects of the organization, including the financials and making them accountable for a line item in the budget.  It talks about how many companies have gone from being nearly bankrupt to an increase in revenue by following this approach.  It is a great read so far and I have already incorporated some of their recommendations into Servio’s operations.

If you could sit down with three women (living or dead) for dinner, who would those three women be (and why!)?

Susan Wojcicki – I think she is an amazing business woman that truly understands the aches and pains of a technology startup and what is needed to grow it and take over market share. I love to talk to successful business executives to hopefully learn from them.  I love to hear their challenges and how they overcame them and their successes and what they think contributed to those successes.  I would love the opportunity talk to Susan, as you do not see that many female executives in the technology industry and pick her brain about her challenges and successes and see what advice she can offer me.

My Grandmother – she was always a role model to me.  She handled everything she did with such grace.  She was one of very few women who went to college and graduated from the University of Illinois, she had eight children and my grandfather passed away at a very young age of a heart attack.  She never remarried, worked as a teacher full-time and finished raising her children and enjoyed the time she spent with her 16 grandchildren and several great children (at the time she passed).  She never complained, worked hard and enjoyed life to its fullest.  I would love to let her know how much she inspired me over the last 8 years.  I became a single mom through a divorce, finished raising my two children, inspired them to follow their dreams and started my own company.  During the difficult times – I would push myself forward knowing what my grandmother went through and knowing she came out of it fine.

Harriet Burns – She was the first female Imagineer for Walt Disney.  Disney is a happy place for my family, we go at least once a year. Even with my kids now 24 and 21 they still enjoy every minute of it.  My daughter’s dream was always to work for Disney designing hotels. She is now an Imagineer for Architecture and Design fulfilling her childhood dream.  I would love to talk with Harriet to see how things were run back then and what inspired her to go for such an amazing opportunity.  I think the Disney Corporation is an outstanding organization that offers so many opportunities to not only their employees but to their vendors as well.  I hope Servio Consulting can one day do work for Disney.

What’s something coming up soon (personally or professionally) that super excites you?

My children are 24 and 21 and I will have them both at home living with me for the summer.  I am very excited about that because it has been a long time since we were all under the same roof.  The Servio office is 5 minutes from my house, so I plan to work hard and play hard with them.  We all love the outdoors, so we will be on the bike trail or swimming all summer.

Please share your Twitter handle (if applicable):

@servioconsult

VP Business Operations

Pledge 1% is a global movement to create a new normal where companies of all sizes and stages integrate social impact into their DNA and leverage their assets to solve the world’s toughest social issues.

Pledge 1% inspires, educates, and empowers entrepreneurs and companies to contribute 1% of their employee time, product, profit, and/or equity to ANY cause of their choosing.

Founded 4 years ago by tech luminaries such as Marc Benioff (Founder/co-CEO of Salesforce), Scott Farquhar (co-founder/co-CEO of Atlassian), Ron Conway (Founder and co-Managing Partner, SV Angel), Ryan Martens (Founder and CTO of Rally), Brad Feld (co-founder of Techstars), Seth Levine (Co-founder, Foundry Group), and Suzanne DiBianca (EVP Corporate Relations & Chief Philanthropy Officer, Salesforce), the movement has quickly grown to over 8500 members in over 100 countries. Fast Company named Pledge 1% the most innovative non profit in the world and one of the top 50 most innovative companies.

Pledge 1% members have ignited over ½ Billion dollars in new philanthropy and we’re just getting started. Pledge 1% member IPO’s, acquisitions, and mergers in the last year alone, including Docusign, Zuora, Pluralsight, Sendgrid, Survey Monkey have ignited tens of millions of new philanthropic funding. And thousands of Pledge 1% members such as Flexport, Slack, and Postmates are having substantial impact long before their liquidity events.  

Pledge 1% is now at an exciting inflection point. We’ve demonstrated a powerful proof of concept are now looking to scale our organization to drive truly transformational change. We’ve recently raised growth capital, refined our strategic plan, and are looking to build a world class leadership team to unleash the full potential of this movement and create a new global business paradigm whereby social impact is integrated into the DNA of all companies.

YOU have the opportunity to make this your legacy….to re-define what it means to be a successful company of the future…to make giving back/giving first the commonly accepted default.

About the role:

This is an incredible moment in the evolution of the Pledge 1% movement.

We’re looking for a smart, talented, and experienced leader with a track record of building the infrastructure (systems, technology, people, policies, business metrics, data) required to scale high growth organization, implement our 5 strategic pillars, and achieve aggressive business goals.

The VP of Business Operations will report directly to the Chief Executive Officer and lead the identification, development, and execution of transformational cross-functional strategic initiatives to improve the efficiency and effectiveness of Pledge 1%. The ideal candidate is equal parts operator and high-horsepower problem solver, capable of turning complex and ambitious ideas into scalable capabilities.

Essential responsibilities (include but are not limited to):

• Drive operational excellence– Assess and revamp data, reporting, technology, processes, and infrastructure to support core business functions ie. fundraising, customer success, growth, finance/budget.


• Manage key business metrics– Translate Pledge 1%’s new vision/strategic plan into annual/quarterly organizational and individual OKRs.  Develop system and process for ongoing tracking & reporting. Create and manage high level organization scorecard for Board.  Coach staff with weekly prioritization, trade-offs, and drive achievement of OKRs. Manage weekly team meetings and handle resource balancing to ensure efficient and effective use of staff resources.


• Lead organizational expansion- Work with CEO to refine the hiring plan & roadmap.  Lead efforts to recruit, hire, and onboard new full time team members and contractors.  Build a work environment that will attract and retain top talent i.e. policies/benefits, team building activities, professional development, culture, etc. Oversee Director of Operations efforts to expand office space, equipment, etc.


• Oversee financials– Collaborate with Chief Executive to model business scenarios (revenue and expenses), establish annual budgets, and revise as needed.  Work with Director of Operations to manage and report monthly expenses, revenue, and cash-flow. Analyze data, create quarterly projections, and initiate required actions to drive revenue and/or reduce expenses.


• Define and manage internal & customer facing technology- Work with Pledge 1% team to identify requirements.  Evaluate vendors. Manage cross-functional implementations of MVP (minimal viable product) as well as robust solutions.  Ensure high satisfaction of internal and external customers.


• Support Chief Executive–
  
  
  
  • Work with CEO to set strategy, manage priorities/trade-offs, and execute quarterly and annual business goals.
  
  
  • Create materials (decks, financial reports, organization OKR scorecard) to support quarterly Board meetings, executive committee strategy sessions, leadership council convenings.  Support ongoing leadership communications and board expansion efforts.
  
  
  • Oversee and manage a variety of highly prioritized strategic projects as well as complete ad hoc projects, requests, analysis.
  
  
  • Handle high level inquiries and support partner cultivation.
  
  
  
  

About you:

• Proven success scaling high growth organizations- People and Systems.


• Experience leading business operations, ideally in technology companies, with increasing levels of responsibility and influence.


• Strategic problem solver with operational mindset- You easily see the big picture and can translate high-level business goals into actionable plans.  You have an uncanny ability to simplify complex challenges, operationalize solutions, create and communicate frameworks, and project manage cross-functional teams to drive results.


• You find joy in making things more efficient and effective. Extraordinary attention to detail is second nature.


• Startup mindset- You are a self starter, resourceful, and willing to roll up your sleeves and dive deep where needed. You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.


• High EQ/Relationship-builder – You can influence and motivate people at all levels across a variety of job functions.


• Exceptional presentation and communication skills as well as deep analytical skills. You’re a whiz at decks and have the ability to hone in on key data and communicate critical insights.

Requirements:

• 10+ years, including management experience, in operations / consulting / strategy


• Tech startup experience, built systems in an early stage organization


• Quick thinker & strong logical communicator


• High EQ – ability to work with range of individuals internally and externally


• Management consulting experience highly desired.


• Bachelor’s degree required, MBA or relevant graduate degree preferred

Pledge 1%, a project of Tides Center, celebrates diversity and is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please let us know in your application.

We have engaged Fitz-Roy and Associates for this search. Please submit your cover letter and resume to jobs@fitzroyandassociates.com. Please include the job title in your subject line.