
This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
By the PagerDuty team.
PagerDuty is in the business of enabling people to take action. As a company, we have been able to assist thousands of customers in a multitude of fields to support their end users. This approach of empowerment has translated to PagerDuty.org, with the aim of mobilizing our people and product to accelerate the impact of mission-driven customers and nonprofit partners across our global communities.
When we took the Pledge 1% in September 2017, we committed one percent each of product, employee working time, and company equity to accelerate the work of nonprofit partners like the Trevor Project, where real-time response is critical.
As a result of this equity commitment, we recently launched our philanthropic foundation, the PagerDuty.org Fund, with a focus on Time-Sensitive Global Health and a vision to help organizations bring essential medical care to people who need it, in the hardest-to-reach places, in the moments they need it most. We are proud to invest in the work of Medic Mobile and VillageReach, two organizations improving response times for medical care.
In honor of our customers today on #GivingTuesday, we have made a $25,000 donation to these two organizations to pay the monthly salaries for 200 community health workers and ensure 700 individuals receive life-saving vaccines. To date, people in over 150 countries have donated more than $400 million on #GivingTuesday. Additionally, as part of our #GivingTuesday pledge, we are launching an internal giving campaign. Each of our employees, interns, and contractors have been granted $25 to contribute toward these two organizations—or any other cause they care about.
Medic Mobile
Medic Mobile is on a mission to improve health in the hardest-to-reach communities. They build world-class, open-source software that supports health workers delivering equitable care that reaches everyone.
“Reaching everyone on the planet with high-quality care, when and where they need it, will require redesigned health systems with care teams supported by world-class technology. I’m thrilled that PagerDuty is stepping up to contribute to this effort. The speed of care delivery is critical—our progress on speed may determine whether or not we meet overall goals for health equity,” shared Josh Nesbit, Medic Mobile CEO.
Donations to Medic Mobile can provide tangible impact:
- $2,800 educates one Pharmacy Assistant (who will treat 25K-100K people per year)
- $200 equips a community health worker with a smartphone, supports training, and covers data and airtime for a year to enable them to deliver real-time care to ~100 families in remote communities
VillageReach
VillageReach works to increase access to quality healthcare in low-resource communities.
“We must build people-centered health systems [that] reach people where they are, with the products and services they need. We are proud to partner with PagerDuty.org for the advancement of rapid response technologies that can connect health systems to innovations that withstand unpredictable change,” said Emily Bancroft, President of VillageReach.
Donations to VillageReach can provide tangible impact:
- $100 pays one monthly salary to a full-time Community Health Worker (a demonstrated 10:1 social return on investment)
- $33 covers necessary vaccines for one person in the Democratic Republic of the Congo
PagerDuty is proud to play a small part in supporting two such organizations. We hope you’ll join us on #GivingTuesday to support Medic Mobile, VillageReach, or a cause close to you. Whether you give your voice, your time, or your money, your generosity matters.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
When a natural disaster strikes, both local and global communities feel the reverberations. Individuals and companies are inspired to give back, donating money or goods to help rebuild after catastrophes, but the CDP reports that most donations are sent within two months of a disaster, trickling off entirely after just six months. At Flexport.org, we know that it can take years for communities to rebuild after hurricanes, wildfires, tsunamis, and climate-related events, and the need for resources continues long after the initial recovery phase.

Sending relief to The Bahamas. Credit: Airlink
This is why we use part of our Pledge 1% commitments to partner with companies, NGOs and nonprofits to offer discounted shipping and logistics services and pro bono supply chain advice. We activate in the short- and long-term recovery after disasters, not only helping survivors with temporary needs, but also with rebuilding their lives. Most recently, we partnered with Airlink in the aftermath of Hurricane Dorian in The Bahamas to ship over 26,000 kg of relief goods to families and communities in need. In partnership with responding nonprofits, we shipped everything from food, tarps and tents to mosquito nets and water tanks, as thousands of people lacked clean water, food or a roof over their head. We will continue to partner with nonprofits in the rebuilding efforts.
This is what we can do with our partners today, but with support from the Pledge 1% community this Giving Tuesday, we can do even more.
We’re excited to launch the Flexport.org Fund in partnership with CAF America and TechSoup, giving everyone an opportunity to contribute to disaster relief by covering a critical piece of the aid delivery process: transportation. All donations to the Fund are tax-deductible and pay for shipments intended for disaster relief or international economic development. With this Fund, you can help families with long-term recovery after disasters, not just immediate relief. Businesses can contribute to shipping goods right when they’re needed, even if the goods are unrelated to their own product lines. And most importantly, nonprofits and NGOs can receive critical funding, enabling them to send relief when it’s needed most, instead of being time and resource constrained. Join us in global action to reach the world’s most vulnerable populations: donate to the Flexport.org Fund, or get in touch with us today.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
Looker, a leading modern Platform for Data, believes everybody should have access to reliable data to make better and more informed data-driven decisions. Through our Looker for Good initiative, which includes pledging 1% of our product and of our employee time to ensure success with the platform, we have aspired and achieved the creation of more data-driven leaders in the business world.
However, Looker Cares, our employee volunteer program, knows that leaders of tomorrow begin with our youth today. Looker employees, better known as Lookers, from all departments this year have played a major role in creating access to data literacy and mentorships to a diverse group of youth and young adults in our communities, truly exemplifying the core values and mission of our company.
Looker partnered with Code Naturally, an organization dedicated to teaching coding to kids, to provide Looker HQ as the classroom space and Lookers volunteer once a month to offer free coding classes to kids ages 7 to 17. Looker has been fortunate enough to host numerous groups of local high school students in both our Santa Cruz and New York offices to teach about why data is important, how to use data in a way that is relatable and fun, as well as offering career panels for students to attend.
Additionally, our company was grateful to work closely with Girls + Data in 2019 to expose middle school girls to data analytics through hands-on data camps held in our Santa Cruz, San Francisco, and New York offices.
Beyond making our software equitable and accessible for companies through Looker for Good or inspiring the next generation of data leaders via Looker Cares, both Looker programs partnered for numerous holistic partnerships in 2019, most notably with The Downtown Streets Team. The Downtown Streets Team, an evidence-based organization aimed at ending homelessness through the dignity of work, has been an exemplary and rewarding partner. Looker Cares was privileged to help program participants create resumes, teach interview techniques and tips in addition to assisting with job searches and submitting job applications. While helping a local chapter was rewarding in itself, through Looker for Good we were able to provide our software to the organization. Using data, the Downtown Streets Team can more broadly illustrate the successes of their program and lead the way on shattering stigmas associated with homelessness while using data for good.
The Looker Cares and Looker for Good teams are eager to develop new partnerships and deepen existing relationships within our community in 2020 and hope that other organizations strive to do the same. As John C. Maxwell said “Leading well is not about enriching yourself- it’s about empowering others”, so consider empowering any of the organizations named above by making a contribution. Or be an organization of leaders who creates more leaders by developing meaningful partnerships with organizations in your own community!
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
By Anna Currin, Manager, Philanthropy and Community Engagement, Okta
At Okta, we believe Okta for Good, our social impact initiative, is owned by everyone at the company. Even before Okta for Good was formed, employees dedicated their time to volunteering together at local nonprofits, and forming an ad hoc council dedicated to new ideas around providing resources to the community. So when our founders took the 1% pledge before going public, they solidified Okta’s commitment to the community, and employees rallied behind it.
Years later, our employee programs have grown and evolved alongside Okta. Today, Okta has more than 1,900 employees across 12 offices, and with a lean social impact team of 4, we rely on the leadership and passion of employees to scale our community work. This year Okta for Good launched its first “Okta for Good Leadership Council”, unlocking more potential from our employees to drive social impact across offices (and amongst more than 400 remote workers!). These employees came from a variety of backgrounds –some new to philanthropy but interested and passionate about giving back, and some seasoned and experienced, looking to lead employees in new local programs.
The goals of the council are simple: empower employees in all regions to give back in ways that are not only personal, but tap into the issues that are most important to those geographies. For example, the nonprofit ecosystem in Paris varies drastically from San Francisco, and our local leaders build relationships with key partners to provide opportunities for employees to contribute in meaningful ways.
The first council-led campaign occured in July with Okta’s annual Tech Pathways Week, a week dedicated to opening our office doors to connect with underserved youth and job-seekers in each region in which our employees live and work. Each office leader partnered with a workforce development-focused nonprofit, and created an opportunity specific to their needs – from office tours, to micro-mentoring sessions to executive AMAs, providing opportunities for youth and job-seekers to ask questions directly to successful leaders.
In September, our Okta for Good Leadership Council came together for the first time in Washington DC for our summit, which we plan to do early from now on. This consisted of two days devoted to building community among the group, learning new skills, and brainstorming how to take our programs to the next level. We invited industry leaders Realized Worth and Give2Get to host interactive sessions around corporate citizenship and how to lead programs that transform employees into changemakers. Council leads went back to their regions with inspiration and direction to engage people at their highest level of contribution.
I often describe Okta for Good as a small but mighty team but when I share stories of our work in communities, our employees are always front and center. This Giving Tuesday, we celebrate our employee leaders and all the work they do to inspire giving among Okta employees and in our wider community. We’re proud of their efforts and how far we’ve come in a year!
For any companies interested in building a network of employee champions, here are a few suggestions on getting started:
Diversity is key! Better representation leads to more innovation and better programs. The Okta for Good Council is balanced across regions, departments, tenure, seniority and background, leading to a wide range of perspectives.
Provide global structure but regional focus – Our team sets global targets while acknowledging every region has its local flavor! The key is to provide guidance while allowing for regional customization.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
Fluxx sits squarely in the Tech For Good space. Our SaaS platform was created by philanthropists, for the philanthropy community, meaning our team embodies the spirit of our industry in countless ways. As Pledge 1% members, make we make a point to donate our time and product throughout the year, and we consider Giving Tuesday to be especially important!
Giving Tuesday is Devoted to Volunteering
This Giving Tuesday our entire San Francisco headquarters will return to Alameda County Community Food Bank. For over 30 years the Alameda County Community Food Bank has distributed millions of healthy meals to communities in need. Their CalFresh critical nutrition program and their ongoing advocacy work also ensure that poverty and nutrition are at the forefront of community conversations and looped into public policy. Last year we bagged and sorted 17,600 pounds of food which equals about 14,600 meals for food-insecure families.
This will be our fourth Giving Tuesday with the food bank but it’s not the only volunteer work we participate in. Throughout the year we offer our time through various volunteer activities scheduled during the week. We’ve worked closely with Project Open Hand, an organization focused on improving nutrition for vulnerable individuals in San Francisco and Oakland. We’ve also spent time at GLIDE, a local community shelter, to help serve and clean up after their lunch program, volunteered with ASPCA, and lastly, we’ve banded together for beach cleanups and local trail maintenance.
Fluxx is gift Matching all November
This year, along with our annual office-wide Giving Tuesday volunteer excursion, our team will also participate in an employee gift matching program. We are matching dollar for dollar contributions (up to $100 per full-time employee) for the entire month of November. The gifts have been pouring in and our team was encouraged to research and select the charities that matter most to them. We’re thrilled to give back to so many incredible organizations!
Pledge 1% Product Offering
Lastly, as part of Pledge 1% and participants in Giving Tuesday, we’re taking our commitment to nonprofits a step further. Fluxx Grantseeker is our grants management platform for grant seeking organizations, helping them manage their grants, team, reporting, impact updates, and more. While we remain committed to always providing our basic Fluxx Grantseeker toolkit for free, (we know how tight budgets can be for nonprofits) we’re also offering a discount on Grantseeker Premium and Prospecting features. Both of these features are highly sought after – they make it easier for nonprofits to find new funders and maintain funder relationships with advanced reporting and more, but we understand that not every team can afford the monthly fee.
Therefore, in honor of Giving Tuesday, we’re also offering a discount on our Fluxx Grantseeker paid features for an entire year! Teams who are interested can learn more about the reduced pricing on our website.
Our team is thrilled to be a part of Pledge 1% and we look forward to the communal goodwill that Giving Tuesday brings each year. While we strive to maintain the energy of Giving Tuesday year-round, because of our three different, but equally important, participation programs, this year will be particularly special.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
We believe that the Subscription Economy has the power to benefit everyone. It can democratize access to industries like transportation and housing that, for many, have had high barriers to entry. It can create sustainable communities by more efficiently using resources and commodities. And, it puts people and relationships at the center of every interaction which is essential to creating understanding and collaboration.
The Subscription Economy–and the move from ownership to usership–is a once-in-a-century shift that is having a major impact on consumers and businesses alike. We believe it will unlock growth, drive new levels of efficiency, and create value.
But we’ve seen the social benefits of technology fall short, and far too often the promises of strengthened communities turn out to be empty.
So how do we ensure the gains that we unlock are shared by a broader base of people? Or put another way, we know the Subscription Economy has the power to benefit the world, but how do we ensure those benefits are widely distributed?
In 2017 Zuora took the 1% Pledge, and committed to using our equity, time, and product for the greater good. And even before this, impassioned employees around the world took the initiative to start volunteering and fundraising efforts to benefit their communities.
Now, it’s time for us to take the next step. “We’re very excited to launch Zuora.org; it’s important for us to be thoughtful about facilitating unique experiences for our employees, experiences that enable them to bring their whole selves to work. This launch will further augment grassroots efforts where ZEO’s–our employees–are able to chart their own path while supporting causes that matter to them and making a difference in the world.” stated Karen Gaydon, SVP ZEO Success.
Zuora.org comprises three initiatives: the Zuora Impact Fund which invests in mission-aligned non-profits and social enterprises; employee-driven volunteer and fundraising activation; and use of Zuora products and services in the non-profit sector.
The Zuora Impact Fund
At our IPO Zuora set aside 1% of equity to be used to support philanthropic endeavours. And earlier this year, in partnership with the Tides Foundation, we launched the Zuora Impact Fund.
This fund is our opportunity to accelerate the positive impact we make in our communities, and will fund strategic grants to missioned aligned non-profits and social enterprises.
This year Zuora committed $1,000,000 and plans on contributing annually to this fund.
Z-Philanthropy
At the core of Zuora’s culture, and the heart of Zuora.org, is all of the work that ZEOs, or our global employee base, do in their communities. As ZEOs we know that if we show initiative and put in the work, we’re able to create new opportunities and reach new levels of success. We want to help members of our community do the same, and as such Zuora supports the passions and efforts of all employees.
Non-Profit Enablement
We know that the Subscription Economy will have tremendous benefit to businesses. We want to make sure that the non-profit sector is able to unlock this new opportunity as well.
We’re committed to working with non-profits to help them take advantage of the Subscription Economy to transform the way that they engage with their donors and amplify the good they’re doing for our communities. Later next year, we’ll roll out programs that leverage our product and employee skills to help support non-profits around the world.
While we’re extremely excited with the formation of Zuora.org, we know this is just the start. We look forward to partnering with our employees, our customers and our communities to make sure the Subscription Economy benefits us all.
For more information visit www.zuora.org or reach out to zuora4good@zuora.com.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
As the annual celebration of Giving Tuesday drew near this year – and with Zylo’s commitment to Pledge 1% – Zylo recently took the opportunity to donate time and effort to support local organizations and have plans through the month of December.
On a Thursday afternoon before Thanksgiving, more than seventy Zylo employees fanned out across Indianapolis to spend an afternoon volunteering.
This service program, called Zylo on the Streets, supports four types of worthy causes aligned to our employees’ passions and interests:
- Hunger and poverty
- Education
- Environment
- Diversity and inclusion
Through our partnership with the United Way of Central Indiana (UWCI) and individual outreach, our volunteers helped four local organizations focused on two of the core causes mentioned above.
Here are a few of the organizations we were fortunate to be able to support during our afternoon of service:

Helping Veterans and Families of Indiana (HVAF)
HVAF of Indiana is dedicated to empowering Hoosier veterans and their families to end homelessness and return to self-sufficiency. When we visited, HVAF was assisting more than fifty resident veterans by providing housing and other resources.
During our afternoon of service, Zylo volunteers helped spruce up the facility, assisted in set-up work, and helped prepare an annual pre-Thanksgiving dinner for residents and their families.

Second Helpings
Seconds Helpings is a hunger relief agency that focuses on transforming lives through the power of food. Every day, Second Helpings prepares and delivers more than 4,500 meals to a variety of organizations around Central Indiana.

Zylo volunteers helped prepare rescued food ingredients in Second Helping’s Hunger Relief Kitchen. With knives in hand (and beard nets for hirsute team members), the team chopped their way through hundreds of pounds of tomatoes and green beans destined to help fulfill meal prep needs.

Wheeler Mission
For more than 125 years, Wheeler Mission has provided critically needed shelter and services for homeless men, women, and children in Central Indiana.
Through generous donations, Wheeler Mission provides shelter residents with new and gently used clothing. Wheeler also operates a thrift store with proceeds funding life-changing programs such as homelessness prevention, addiction recovery, and employment assistance.
During their afternoon of service, a large team of Zylo volunteers assisted Wheeler by sorting and organizing bulk donations. All told, volunteers processed as many items as Wheeler’s full-time staff accomplish over two working days.


Village of Merici
Village of Merici is a non-profit living community for adults with disabilities. Currently housing more than twenty adults and one of the first living communities of its kind in Central Indiana, the Village aims to create a positive community and provide coaching services to these adults, many of whom have never lived alone before. The Village of Merici also serves non-resident adults with disabilities with coaching services and community events.
Zylo volunteers decked the Merici Halls with holiday decorations and spent some quality time visiting with residents.
This December 3, 2019, on Giving Tuesday, Zylo will host a Lunch and Learn session featuring three local non-profits which will present information on how Zylo employees can get involved by volunteering or making financial contributions.
We are also excited to announce a new Zylo tradition to impact the Indianapolis community during the holidays: the first annual Indy Tech Circle of Caring to benefit Wheeler Mission. On December 17, we’ll be set up on Monument Circle for a celebration of generosity in the spirit of the season and partnering up with Sigstr and KSM Consulting. Learn more at wheelermission.org/circleofcaring/
One way Zylo empowers its employees to offer financial support to organizations like these is through our referral bonus donation program. We offer team members a new-hire referral bonus of a $250 donation to a non-profit of their choice from a list of 15 organizations – and this referral bonus is also available external referral. We believe this is an excellent way to tie our programs to our Pledge 1% commitment and help support worthy local causes.
If you’re considering helping in your community by making a financial contribution or volunteering, please know that you and your team can make an impact – no matter how large or small your organization.
Organizations like the United Way or individual causes can often help support or coordinate efforts of all sizes and means. We highly recommend finding team members within your organization who are passionate about particular causes and then helping facilitate that energy and motivation throughout the wider group.
If you want to learn how to get started making an impact in your community or joining the Pledge 1% movement, please contact Julie Barker (julie@zylo.com) for more information.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
By Bastian Lehmann, Co-founder & CEO of Postmates
Homelessness in San Francisco is an all-hands-on-deck crisis. That’s why a strong majority of voters approved Prop C last November, doubling funding for crucial homeless services with a small tax increase on the city’s largest companies. The tech community was split in the run-up to the vote, but now that the people have spoken, it’s time for us to come together and help make the implementation of Prop C as efficient and effective as possible. As an immigrant who found a welcoming home in San Francisco and started my business here, I feel a special responsibility to this community. I am proud to stand with Mayor London Breed and empower her to put Postmates’ tax dollars to work right away helping our homeless neighbors. I encourage my fellow tech executives to do the same.
Although a San Francisco Superior Court judge has upheld Prop C, which was approved by 60 percent of voters, appeals are likely to keep the measure tied up in court for a long time to come. Until all legal challenges are resolved, the city can collect but not spend the new revenue. But the homelessness crisis can’t wait — not when nearly 10,000 people go to sleep each night in San Francisco without a roof over their heads, unsure of where they’ll find their next meal, hot shower, or medical care. That’s a 30 percent increase since 2017. The situation on our streets is unsafe, unjust, and unsustainable. We all have to step up with a sense of solidarity and urgency, starting with companies like Postmates that have benefited from all this city has to offer.
Our tech community is known around the world for putting innovation to work in solving seemingly impossible problems. That’s what’s needed right now to tackle the homelessness crisis in own backyard. Tech companies may not be able to solve this problem alone, but we can bring significant energy, resources, and creativity to the fight.
Waiving restrictions on our Prop C taxes is an important step. Tech companies and the broader business community should also work with city leaders, service providers, and advocates for the homeless to strengthen the safety net, expand access to mental health care and transitional housing, streamline bureaucratic systems, and support the construction of more affordable housing so fewer people lose their homes to begin with. Postmates is new to this fight, but we are eagerly working with organizations like the TechEquity Collaborative and encouraging other companies, big and small, to come along on this journey with us.
Next year, San Francisco companies will face another test of our commitment to being good citizens when a measure to normalize commercial property taxes across California goes on the ballot. The so-called “split roll” reform would preserve protections for homeowners and farmers in place since Proposition 13 passed in 1978, add new benefits for small businesses and start-ups, and provide an estimated $11.4 billion in new revenue to support schools, homeless services, affordable housing, and other vital local programs. Almost 80 percent of the new revenue would come from just 8 percent of commercial properties across the state, all of them worth more than $3 million each and taxed at below-market-rate taxes for years or even decades.
While no business likes to pay higher taxes, this is a common-sense reform whose time has come. Postmates is proud to stand with Service Employees International Union (SEIU), the California Teachers Association, and the California Federation of Teachers in supporting split roll — and I encourage the broader tech community to join us as well.
Our city faces real challenges, and to solve them the public and private sectors have to be partners, not adversaries. We should continue to support youth empowerment programs like Opportunities for All. We should stand up for the housing bond. Together we should support Mayor Breed’s call for comprehensive tax reform to make the city’s code fairer and simpler. Companies should stop grumbling about paying their fair share and city leaders should follow a comprehensive approach rather than trying to score political points with one-off tax measures targeting specific industries.
San Francisco is my home. It’s the city where I built my business and am raising my family. For me and for Postmates, waiving the restrictions on Prop C taxes and supporting split roll are signals of our commitment to being part of the effort to reduce homelessness and improve the quality of life for all our neighbors. I hope my fellow tech leaders will see it the same way.
Bastian Lehmann is the Co-Founder & CEO of Postmates. The company was founded in San Francisco in 2011.
Link to original article.
Originally posted: December 3rd, 2019

This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.
Silverline’s internal initiative, Silverline Cares, supports the Pledge 1% Movement. One of their chief philanthropic efforts includes giving back to Project Sunshine, a nonprofit that supports pediatric patients and their families in NYC and beyond. Silverline’s work includes assembling interactive kits for children during team building activities at their in-person orientation and regional company events.
By Silverline CRM.
When a young family member or friend is undergoing medical treatment, there is uncertainty, fear, and a great deal of the unknown. Although true relief doesn’t come until young patients are home with a clean bill of health, small doses of comfort can sometimes be found along the way.
Enter Project Sunshine: supporting children facing medical challenges
Project Sunshine is a nonprofit organization that works with an international network of hospitals and volunteers. Their goal? To help bring pediatric patients and their families a sense of joy and normalcy during hospital stays or extended waits. Project Sunshine delivers packages of happiness — in the form of craft projects, journals, coloring materials, and other hands-on experiences — to the youngest of patients.
Silverline has worked with Project Sunshine for the last year on giving back to pediatric patients across the country. We’ve conducted team building initiatives at our different locations — including our NYC headquarters, Atlanta, Omaha, and beyond — that directly support Project Sunshine’s mission. We even incorporated a Project Sunshine activity into our most recent new hire orientation by assembling and packaging a craft project for kids awaiting medical care.

Managing multiple needs with Salesforce
Recently, we helped Project Sunshine make their internal dreams a reality. Before Silverline, Project Sunshine was using an NPSP Enterprise edition of Salesforce Sales and Service Clouds to track volunteer information and program activities. They were also interested in using Salesforce to manage donations, donor information, and grants.
To address all of Project Sunshine’s needs, Silverline created a Donation Management Application on Lightning, installed Classy for online donation tracking, and developed assets to help NPSP users easily discover trends, whitespace, and deep fundraising event analytics. In addition, Silverline personalized pages for donors and volunteers, which featured key insights into their relationships as well as recorded historical activities. Finally, Silverline imported historical donor data — spanning a 5-year period — from existing spreadsheets, which enabled Project Sunshine to run real-time analytics on donor data, households, and corporate donations programs/matching.
One database to streamline all donor activity
Once Salesforce became the database of record for all donor, volunteer, event, and in-kind inventory tracking, the Project Sunshine marketing team used marketing automation to create targeted and personalized donor campaigns based on giving levels and prior donation history.
“Working with Silverline has been a dream from start to finish,” says Katy Kienitz, Director of Corporate Partnerships at Project Sunshine. “Not only did they help us customize Salesforce to match our fundraising and communications needs, but the staff has been such a pleasure to work with. It is clear Silverline takes great care in hiring the most knowledgeable and professional team who also care about doing good in the world. After our pro-bono work with their teams, we have been excited to engage Silverline employees in an ongoing volunteer program where individual team members can give back to the patients and families we serve at Project Sunshine.”
No matter where you are in your Salesforce journey, Silverline can help you get started on the path to a better digital experience.
Originally posted: December 3rd, 2019