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Mercy Vettese: Resilience and Humanity at the Heart of Leadership

29 April 2026
| By Pledge 1%

Mercy Vettese

BDR Team Lead, Americas, Contentstack
📍Austin, United States

What qualities do you think leaders need to have in today’s world?

I think that leaders in todayʼs world must be resilient and empathetic above all. As an industry and a society, we have made a progressive shift past grit and grind, and see the importance of a well rounded life. It is important to push your team forward and help them thrive in discomfort, while understanding that at the end of the day they are human beings with lives, loves, and interests. Resilience in fast-paced, ever changing environments is also incredibly important- to endure for not only yourself, but your team.

If you had to describe your leadership style in one word, what would it be and why?

I would describe my leadership style as adaptive, because no two days in my role are the same. In the world of outbound, things change all the time and we must be open to new ideas, solutions, and challenges. Being adaptive for my team helps me stay fluid and keep up with shifts in the industry.

How does your company’s Pledge 1% program help shape the kind of workplace culture you believe in?

For me, being in leadership is all about paying it forward and giving back to the community that helped me get to where I am today. Being part of a company and workplace who echoes this mission in so many ways is so comforting and exciting! It tells the story that we are part of something bigger than ourselves.

This year marks the 7th year of Pledge 1%’s #WomenWhoLead campaign. How can companies champion and support female leadership?

Companies can champion and support female leadership by listening to women- their ideas, their stories, their struggles. Female leaders are powerful and inspiring and deserve our support.

If you could write a note to your younger self on her first day of work, what would it say?

Whew! I would say, buckle up, girl. You are going to experience tough days, but you are also going to learn more than you thought you were capable of. The tough times will be worth it, and I am so proud of you for it all. Be strong, bold, and don’t back down. You are here for a reason, and your voice matters.